Shipping policy

SHIPPING POLICY

Last updated: September 29, 2026

SHIPPING DESTINATIONS

Tarchia currently ships orders within the United States. Products offered to United States customers are fulfilled from United States warehouses whenever indicated on the product listing.

We currently do not offer international shipping.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Business days are Monday through Friday, excluding federal holidays. Orders placed during weekends or holidays begin processing on the next business day.

Processing may occasionally take longer because of high order volume, payment verification, inventory updates, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

ESTIMATED DELIVERY TIME

After processing, the estimated shipping time is generally 3–8 business days.

The estimated total time from order confirmation to delivery is therefore approximately 4–11 business days.

Delivery times are estimates and are not guaranteed. The actual delivery date may vary depending on the destination, carrier operations, weather, address accuracy, public holidays, or other circumstances outside our reasonable control.

SHIPPING COSTS

Any applicable shipping charges will be displayed during checkout before payment is completed.

If free shipping is available for an order, it will be clearly displayed during checkout.

Shipping fees paid for an order are generally non-refundable unless required by law or the order is canceled before fulfillment.

ORDER TRACKING

When tracking information becomes available, it will be sent to the email address provided during checkout.

Tracking information may require up to 48 hours to display updates after the shipping confirmation is issued.

Some orders may be delivered in more than one package. If this occurs, each package may have separate tracking information and may arrive on a different date.

SHIPPING CARRIERS

Orders may be shipped through USPS or another authorized delivery carrier selected by our fulfillment partner.

The carrier used may vary depending on the product, destination, warehouse availability, and shipping conditions.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your name, street address, apartment or unit number, city, state, ZIP code, phone number, and email address before submitting the order.

If you notice an address error, contact us immediately at beniciogullo@gmail.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped. Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be the customer’s responsibility where permitted by law.

DELIVERY DELAYS

Delivery may occasionally be delayed because of severe weather, carrier disruptions, public emergencies, high shipping volume, incorrect addresses, or other events outside our reasonable control.

If your tracking information has not updated for several business days or your order has not arrived after the estimated delivery window, contact us at beniciogullo@gmail.com so we can review the shipment.

PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot locate it, please:

  • Confirm that the shipping address on the order is correct.

  • Check around the delivery location.

  • Ask household members, neighbors, or building staff whether they received it.

  • Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact us at beniciogullo@gmail.com. We will review the available tracking information and assist with the next appropriate step.

DAMAGED, LOST, OR INCORRECT ORDERS

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at beniciogullo@gmail.com and provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs or video showing the product and packaging.

We will review the case and provide an appropriate solution in accordance with our Return and Refund Policy.

ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel an order.

We cannot guarantee cancellation after an order has entered processing. Orders that have already shipped cannot be canceled and must follow the applicable return procedure.

RETURNS

Do not return products to the address shown on the original shipping package.

All returns require prior authorization and must follow the instructions provided by Tarchia. For eligibility requirements and complete instructions, please review our Return and Refund Policy.

CONTACT

If you have questions about shipping or delivery, please contact us:

Email: beniciogullo@gmail.com

Phone: +55 19 99924-0404

Mailing address: Rua Monte Carlo 227, Limeira, SP 13482-389, Brazil