Return & Refund Policy

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which it was received: unused, unworn, unwashed, free from pet hair or other signs of use, with all original tags, accessories, manuals, and packaging. Proof of purchase is also required.

To request a return, contact us at beniciogullo@gmail.com with your order number and the reason for the return.

Returns must be approved before being shipped. If your request is accepted, we will provide the correct return address and return instructions. Do not return an item to the address shown on the original package, as it might not be an authorized return location. Items returned without prior authorization will not be accepted.

For returns caused by a change of mind, an incorrect size or color selection, or an accidental purchase, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order when it arrives. If your item is damaged, defective, incomplete, or different from what you ordered, contact us within 7 calendar days of delivery at beniciogullo@gmail.com.

Include your order number and clear photos or videos of the item, packaging, shipping label, and the issue. Once the claim is reviewed and approved, we will provide an appropriate resolution, which may include a replacement, refund, or return instructions at no additional cost to you.

Non-Returnable Items

We cannot accept returns for:

• Items showing signs of use, damage, washing, pet hair, or improper handling

• Items returned without prior authorization

• Personalized or custom-made products

• Gift cards

• Items clearly marked as “Final Sale” before purchase

Please contact us before returning any product if you are unsure whether it is eligible.

Exchanges

We do not process direct exchanges. The fastest way to receive a different item is to return the original item and, after the return is approved, place a new order.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation after the order has entered processing or fulfillment. Once an order has shipped, it cannot be canceled and must follow the return process described above.

Refunds

We will notify you after receiving and inspecting an authorized return. If the refund is approved, it will be issued automatically to the original payment method within 10 business days.

Your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at beniciogullo@gmail.com.